BiSmart | Purpose-built operations management for open-pit mines

Dispatching and smart management for mine fleets

BiSmart connects shovels, haul trucks, haul roads, loading points and dump destinations on one operational platform — so you can see fleet status in real time, find bottlenecks in the haul cycle and manage equipment assignment with far greater precision.

Dispatchcenter
Shovel · loadingDestination · dumping
Hauling
Queue at shovel — decision needed
  • Fleet dispatching
  • Live monitoring
  • Cycle time management
  • Performance reports
Haulage challenges

When operations are invisible, bottlenecks get expensive

In loading and haulage, a few minutes of waiting or one poor assignment can add up across a shift to lost production and higher costs.

Truck queues

Machines bunching at the shovel and queue times growing.

Shovel waiting

A shovel ready to load with no suitable truck in sight.

Poor assignment

Trucks dispatched without regard to live conditions.

Long cycle times

Loading, hauling, dumping or return legs taking longer.

Non-productive stops

Idle time that only shows up late, in the end-of-shift report.

No live visibility

Decisions made without a full picture of the fleet and operations.

BiSmart turns this scattered data into one manageable operational picture.

How it works

How does the BiSmart dispatching system work?

  1. Step 1

    Collect fleet data

    Machine position, movement and operating status are captured.

  2. Step 2

    Read the haul cycle

    The system tracks the status of trucks, shovels, routes, loading points and dump points.

  3. Step 3

    Spot bottlenecks

    Queues, stops, delays and cycle disruptions become visible.

  4. Step 4

    Manage fleet assignment

    Truck missions and assignments are decided on real operating conditions.

  5. Step 5

    Control from the dispatch center

    The dispatch team gets one integrated view of the fleet and haul flow.

  6. Step 6

    Analyse performance

    Recorded data becomes KPIs and operational reports by machine, route and shift.

Capabilities

Core BiSmart capabilities

Smart truck-to-shovel assignment

Problem

Trucks bunching at one point while another is short of fleet.

BiSmart

It gives the dispatch center the status of machines, shovels, queues, routes and destinations for better allocation.

Result

Better fleet distribution and fewer operational bottlenecks.

Cycle time monitoring

Review the full haul cycle from loading to return.

Haul cycle
  • Load
  • Haul
  • Dump
  • Return

The time spent in each stage can be analyzed, so you can pinpoint exactly where in the cycle a delay occurs.

Queue & idle time control

Catch long queues and non-productive stops before they become a whole-shift problem.

Queue time
dump truck waiting time
Idle time
unproductive stop time
Shovel waiting time
time the shovel waits for haulage fleet

Live fleet monitoring

See machine positions and status as operations run, with one integrated picture of fleet movement across the mine. Depending on project configuration, operating states can include:

  • Loading
  • Hauling
  • Queued
  • Dumping
  • Idle

Production & haulage reports

Review performance by variables such as:

  • Machines
  • Shovel
  • Haul route
  • Shift
  • Destination
  • Trip count
  • Cycle time
  • Tonnage

Route & destination management

Control machine movement across haul routes and destinations, and spot deviations or disruptions faster.

Operational alerts

Key operational events can be logged and shown to the dispatch center so the team can react faster to abnormal conditions.

Key metrics

The metrics you need to see in real time

BiSmart turns operational data into metrics your mine team can actually use to make decisions.

Cycle time
Full haul cycle time
Queue time
Machine waiting time
Idle time
Non-productive stops
Shovel wait time
Shovel waiting for trucks
Trips per shift
Cycles completed per shift
Tonnes per hour
Hourly production rate
Utilisation
Operational use of the fleet
Availability
Equipment readiness
Plan vs. actual
Production plan compared with actual performance

The goal isn't just collecting data — it's knowing where operations need a decision.

What's the difference?

BiSmart is more than a GPS tracker

Tracking machines is only part of the information a mining operation needs.

Tracking

Answers questions such as:

  • Where is the machine?
  • Which route did it take?
  • How long was it stopped?
  • How fast was it going?

BiSmart dispatching

Answers operational questions such as:

  • Which truck should go to which shovel?
  • Where is the queue forming?
  • Why has cycle time gone up?
  • Which route or destination has become a bottleneck?
  • How is the shift performing against plan?

BiSmart turns fleet data into operational decisions.

Don't wait for the end-of-shift report

If a bottleneck only shows up in the end-of-shift report, the chance to fix that shift is already gone.

BiSmart helps the operations team see fleet and haul-cycle status while work is under way, and catch problems earlier.

Earlier decisionsFaster responseBetter operational control
Request a system demo
Ecosystem

BiSmart in the smart mine ecosystem

Operations management delivers more value when data from every part of the mine comes together.

BitaTracker

Machine position, route and telematics tracking

Mining machinery tracking

Fuel management system

Refuelling control and fleet consumption data

Mine fuel management system

Weighing system

Recording and managing weight and payload data

Smart weighing & weighbridge system

Machine health data

Using machine technical data for a fuller picture of fleet condition, where the project infrastructure allows.

Deployment path

How is BiSmart deployed at a mine?

  1. 01

    Operations assessment

    Review of the fleet, haul routes, loading and dump points and current operating structure.

  2. 02

    Infrastructure review

    Assessment of equipment, communications and the data the system needs.

  3. 03

    Pilot run

    Initial rollout on part of the operation and a data-flow check.

  4. 04

    System deployment

    BiSmart configured to fit the mine's operating structure.

  5. 05

    Team training

    Training for dispatch center users and related teams.

  6. 06

    KPI monitoring

    Reviewing system performance and operating KPIs after go-live.

Is BiSmart right for your mine?

BiSmart is designed for mines where loading, haulage and fleet management are a major part of daily operations.

Choosing the right deployment model means looking at fleet size, fleet type, haul routes, dispatch center setup and the mine's communications infrastructure.

Request a technical consultation

BiSmart FAQ

Can BiSmart be used at every open-pit mine?

The deployment model should match the mine's size, fleet, haulage structure and existing infrastructure — which is why we assess site conditions before implementation.

What equipment is installed on the machines?

It depends on the fleet type, the data required and the mine's current infrastructure, and is defined during the technical assessment.

Does BiSmart need a permanent internet connection?

Each project's communications architecture is designed for the site. Network and communications infrastructure are reviewed before deployment.

Can BiSmart integrate with our existing systems?

Integration depends on the existing system and how its data can be accessed, and is reviewed by our technical team.

How long does a BiSmart rollout take?

Deployment time depends on fleet size, infrastructure, required equipment and project scope, and is set after the initial assessment.

How is the cost of BiSmart calculated?

Project cost depends on fleet size, the modules in scope, required equipment and the mine's existing infrastructure.

Your mine could be BiSmart's next project

If truck queues, rising cycle times, non-productive stops or a lack of live haulage visibility are challenges at your mine, let's start by reviewing how your operation runs today.

Request an initial mine review

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  2. 2Mine & needs
  3. 3Details & send

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