Tag: After-sales

After-sales service

One of the customers’ greatest concerns, when choosing a product, is after-sales service and product support which could be defined as follows:

  • Answering users’ inquiries remotely or in person
  • Presenting the latest updates for the software
  • Investigating and fixing the problems related to the clients’ equipment
  • Supplying additional components and equipment
  • Developing the system based on customers’ request
  • Holding training sessions if necessary
  • Performing regular data backups to maintain the information
  • Communicating with other systems